SugarCRM Support.
Brilliantly delivered.
By SugarCRM experts.

Support is an absolutely critical component of the SugarCRM service we deliver. Support is delivered by our consulting and development team. So when you call, you're always speaking to hugely knowledgeable SugarCRM people.

SugarCRM Support Services

For any service issues, questions about how the software works or to report a fault, we deliver a number of highly responsive support mechanisms:

Telephone Support

Provided from 9-5 (Mon-Fri), telephone support offers direct access to product specialists who will be able to assist you with your query.

This is not a call centre. Support is delivered by our own support analysts who are experts in SugarCRM and who are patient, courteous and diligent.

IM Support

You can also use your Instant Messenger of choice to contact the support team to get an instantaneous dialogue with an expert.

SugarCRM Support Portal

SalesAgility has integrated SugarCRM with a web based support portal for customers.

For all issues that arise outwith normal support hours, we provide a secure, password protected, Internet based system to record and progress customer's problems. Customers can update their own issues and upload files like screenshots and error logs. New issues are assigned a priority and a deadline for resolution is automatically calculated. Customers are notified by email of all updates as issues progress. All updates to an issuesare also recorded on the support portal so customers get a complete record of the status of all their issues.

Remote Desktop Support

In some instances, taking control of a users' desktop or inviting a user to share a screen and showing them the correct path through a problem is the best way to deliver support. We use a variety of tools to deliver this.

Email Support

Support is also available by email. All emails are logged in SugarCRM Cases. This also creates and updates Issue history in the Support Portal.

Remote Server Support

If you are running SugarCRM on your own servers we use a number of tools and techniques to deliver remote server administration and SugarCRM support.

For more information call us on 0161 9876 499 (Manchester) or 01786 585 499 (Stirling) or use this form to send us a message.