For universities and further education colleges, CRM is not primarily about commercial sales processes. It is about corporate intelligence and knowledge sharing.
One of the major challenges for suppliers of CRM to the education sector is the ability to develop specific solutions at department level, where processes are unique to individual departments, and also to be able to deliver this solution at a corporate level so that information can be aggregated, resources can be shared and collaboration increased.
Historically, this has been a challenge for CRM. Delivering function-rich departmental level solutions at a cost which is acceptable has proved difficult and a one-size-fits-all solution, that reduces the overall per-user cost, is insufficiently flexible to meet the needs of individual departments.
Until now that is. SugarCRM, the world's leading Open Source CRM application is ideally suited for cost-effective development to tailor it to meet the needs of individual departments and with SalesAgility's HE Cloud solution, individual departments can be integrated into a corporate solution.
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