SugarCRM - Open Source Customer Relationship Management - features & functionality

 
Increasingly, the question is not "What can SugarCRM do?" but "What can't SugarCRM do?".
 
The benefit of a global community of software developers contributing code to the core product means that as time passes, for every problem, there is an increased likelihood of a solution existing.
 
So, there are great contributions for delivering SugarCRM is small form factor to a mobile device such as a Blackberry or other smart phone, contributions that deliver solutions to Quotations, Contracts and Products requirements. There are customisable integrations between SugarCRM and a myriad of third party products including Microsoft Exchange and Lotus Notes.
 
And as always, because SugarCRM is open and we can develop custom business logic on the core product ..... anything is possible. Here's a list of the core modules and some of our favourite contributions:
 

 

Feature:   Comments
Sales Forecasting sugarcrm features  
Contact Management sugarcrm features  
Account Management sugarcrm features  
Customer Service Case Management sugarcrm features  
Lead Management sugarcrm features  
Project Management sugarcrm features  
Opportunity/Sales Process Management sugarcrm features  
Activity Management sugarcrm features  
Document Management sugarcrm features  
Calendar sugarcrm features  
Email Management sugarcrm features  
Marketing Campaign Management sugarcrm features  
Access Control sugarcrm features  
Wireless/PDA Access sugarcrm features Community contributed open source module *
Microsoft Outlook Integration sugarcrm features Community contributed open source module *
Mail merge to Microsoft Word sugarcrm features Community contributed open source module *
Offline Clients sugarcrm features Community contributed open source module *
Teams (data segregation) sugarcrm features Community contributed open source module *
Cross Module Reporting sugarcrm features Community contributed open source module *
Contracts sugarcrm features Community contributed open source module *
Products sugarcrm features Community contributed open source module *
Quotes sugarcrm features Community contributed open source module *
Thin Client sugarcrm features Community contributed open source module *
Workflow sugarcrm features Community contributed open source module *
Open LDAP sugarcrm features Community contributed open source module *
    * Community contributions are "free" like all Open Source software. They are written by the community of software developers who support SugarCRM, but are not part of the core product developed by SugarCRM.